A new program in Macarthur is stepping in where many say support has long been missing: the fragile, formative years between childhood and adolescence.

The Benevolent Society’s Families in Focus team has launched Level Up, a mentoring and wellbeing initiative aimed squarely at pre-teens navigating mounting pressures at school, home and online.

“Pre-teen years are an important transition period,” said team leader Cristina Maiorana.

“However, in many communities there’s a lack of youth mentoring programs for those aged 10-12.”

Held weekly at Julia Reserve in partnership with Camden Council, the program offers a mix of one-on-one mentoring and group activities from sport and creative arts to practical sessions on bullying, body image, emotional regulation and healthy routines.

But beyond the activities lies a deeper purpose.

“Pre-teens can experience multiple complexities at home, such as domestic and family violence, and childhood trauma,” Maiorana said.

“These kids are often hastily labelled as ‘naughty’ or ‘difficult’… when they need more support.”

The program targets young people at risk of disengaging from school and community, providing not only peer connection but critical “wrap around” support for families, including help navigating school systems and accessing allied health services.

“Programs like Level Up are essential,” Maiorana said, “to help pre-teens get more aware of mental health, build their self-confidence… and cultivate a deeper sense of belonging.”

Early interest has been strong, reflecting a growing recognition that intervention cannot wait until the teenage years.

Running every Wednesday afternoon during the school term, Level Up is free for 10–12 year olds, offering something many young people quietly need: a safe space, a steady guide, and a chance to feel seen.

To find out more and register for the program (registrations are essential due to limited space) – call 02 4633 3777 or email enquiriesfamiliesinfocus@benevolent.org.au